1. SHIPPING & DELIVERY POLICY
At Muse and Rose, we provide FREE Standard delivery to any stores for any order that is more than £2000. A small charge of £8.60+ VAT is added to orders with lower amount. Good news is this is standard charge regardless how many boxes we are sending to you. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports.
If you order from abroad, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3- 5 working days upon confirmation of payment, from our warehouse.
We send UK orders with fast service, which takes 1-2 working days via trusted couriers such as ParcelForce, UPS, Hermes etc. For international order, courier will be discussed in advance when the order is placed.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders using the provided tracking code.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express over phone, cheque and bank transfers.